Frequently asked questions

When Your Order Arrives

Fulfillment Time:

  • 3-7 days to create and pack your order
  • Each item is made fresh just for you

Shipping Times:

  • USA: 3-4 days after fulfillment
  • Europe: 6-8 days after fulfillment
  • International: 10-20 days after fulfillment

Total Delivery:

  • USA: Usually 6-11 days total
  • Europe: Usually 9-15 days total
  • International: Usually 13-27 days total

 

Orders are fulfilled from global facilities depending on your location.

Customs fees are determined by local customs offices and may apply for international shipments.

We know how frustrating it can be to wait for a package. Don’t worry — here are a few simple steps that often solve the problem quickly:

  • Double-check your shipping confirmation
    Make sure the delivery address you entered is correct. Typos happen!

  • Check with your local post office
    Sometimes parcels are waiting for pickup or have been held back for a signature.

  •  Reach out to our support team
    If you’ve tried the above and still can’t locate your order, we’re here to help. Just get in touch and we’ll take care of the rest.

You’ll receive a tracking link by email once your order is shipped.

If you ever receive a damaged or incorrect item, please reach out to our customer support, We’ll make sure to resolve it quickly, either with a replacement or a refund.